Strengthening Student Satisfaction and Retention
To help institutions build strong, long-term relationships with students, faculty, and staff, we:
- Review your historical retention trends and apply logistic regression analysis to pinpoint key drivers of dissatisfaction and decisions to withdraw that are particular to your institution;
- Compare retention rates with a benchmarked competitor set;
- Research levels of overall satisfaction among students, faculty and/or staff and identify factors contributing to satisfaction/dissatisfaction;
- Segment students who are dissatisfied but remain as well as those who are satisfied but withdraw to investigate underlying causes;
- Apply predictive modeling to identify likely retention rates over time.
Based on our research, analysis, and predictive modeling, we will deliver:
- Findings of causal factors of dissatisfaction and withdrawal;
- Recommended prioritized actions that can increase satisfaction and retention of students, faculty, and staff;
We can also work with you on an implementation program that includes activities, schedules, and measured outcomes.
Key outcomes addressed:
- Increased student retention
- Reduced faculty and staff turnover
- Reduced recruiting costs
- Increased pool of potentially engaged alumni
Streamlining Student Administrative Services
Students and families are increasingly expecting enhanced levels of services related to business functions such as: receiving financial aid, registering, paying a student account. As competition and customer demand increase, chief financial officers, student affairs professionals, directors of financial aid, bursars and business officers, and student financial services directors are working to reshape and integrate the delivery of student administrative services. In support of these efforts, we:
- Analyze current organizational structure, operational processes, staffing, technological support;
- Review consumer information provided to applicants, students, parents and alumni by administrative units;
- Research priorities among students and their parents for student-centered services;
- Identify opportunities to integrate business office/bursar, financial aid, student accounts, collections, and registration operations and practices.
Based on our research and analysis, we deliver:
- A listing of services desired and prioritized by students and parents;
- Recommendations for improving and integrating services;
- Recommended best practices (print and electronic) and organizational changes;
- Customer-service training.
We can also work with you on an implementation program that includes activities, schedules, and measured outcomes.
Key outcomes addressed:
- Increased student/parent satisfaction
- Improved institutional cash flow (through better receivables management, policies, procedures)
- Cost savings from organizational change, automation, and outsourcing
- More efficient use of human and operational resources